My boss got a sms the other day from Telstra that was:

 "Int'l Roaming/DirectDial to be activated on Telstra Bus mobiles 24/6/08.  Fees apply 4 use.  See telstra.com 4 info.  To deactivate email roaming@team.telstra.com"

First off its teeth achingly awful for a huge company like Telstra to be abbreviating unnecessarily and substituting 4 for 'for', especially in a service message to its customers.  Please, it doesn't make you hip with the kids, it just hurts.

Second, what an irresponsible way to communicate possibly bill affecting information to your customers.  No details especially on costs and a irritate the customer opt-out scheme.

I was asked to investigate this for my boss.  I went to the Telstra site.  Considering this sms must have went to all business customers directing them to the website on this issue it was surprising there was no front page article or information about this change of services.  Poor planning there.  So I do a site search.  DirectDial gets 0 results.  Roaming gets some results but I still got a heap of marketing crap to go through to finally find out there are no charges for the service unless you actually use it.  I hope this is current and true, I'm going to look bad at work if the next bill has extra charges on there.